I was informed that it was simply impossible to refund me the $39.99USD subscription charge, despite the fact that I had not used any of the services, and that it was abundantly clear that this was a mistake and not my intention. After quite a lengthy back and forth over the following 2 weeks, the end result can be summarised as follows: I tried contacting Shaw academy multiple times for about a week and a half and received nothing but auto-replies, until finally customer service contacted me. I'm willing to admit that I mist've made a mistake trying to cancel my subscription/account, tho I'm also certain that the confusing nature of the subscription and the cancellation process played a large factor. After attempting to cancel my subscription a week before my free trial was up (and believing that I had succeeded), I heard nothing until 5 weeks later when I noticed a charge on my credit card from Shaw Academy. This is where my experience went way, way downhill. This led me to the conclusion that it would be best that I cancel my subscription and wait until I had more free time and would be able to make use of more paid content. However after a couple of weeks of attempting to do the courses during my free trial, I was unfortunately unable to complete any of the classes due to my own time constraints. My honest experience with Shaw academy started optimistically, the courses seemed like they would be useful and interesting. This includes advertising for your chatbots or ticketing systems, requesting users fill out surveys, or offering coupons or vouchers for products or services in exchange for feedback. Please do not attempt to sell or advertise your products or services here or solicit for others to use or review them.No namecalling, slapfighting, or bigotry. However, we still will not allow phone numbers, physical addresses, or email addresses to be posted, as we do not want to encourage harassment campaigns. Businesses are fine, individuals are not. This subreddit is intended for stories regarding your experience with customer service, whether in the industry or as a customer.Remember: A happy customer will tell their friends, but an angry customer will stop people in the streets to tell their story. If you had a negative experience, do your part to warn the rest of us. If you have a positive customer service experience at a business, show them some love! Tell all of us about it and send some business their way.
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